Bring (Express)

Thank you for the speedy delivery of my lost luggage. Perfect communication, they kept me updated and informed about every detail. I got my luggage within 1 day, super efficient Tack Bring Express !

Bring Express deserves a negative rating. Our luggage was delayed and they delivered it to the wrong hotel! This is despite the fact that the luggage tags had the correct address of the hotel where we were staying. The front desk at the other hotel said that they just left our luggage there. They didn't even bother to confirm if we were staying there. Good thing I was able to take a screenshot of their location before they changed the status to "delivered". If not, we wouldn't know where our luggage was dropped off. If there's one thing that they're consistently successful in doing, it's stressing out and giving terrible service to a lot of people. Just look at the reviews shared by different people. Arlanda Airport seriously needs to consider changing their delivery partner.

Terrible! My delayed luggage arrived in Stockholm immediately the following morning after my flight (based on the info provided by Austrian airline). I received periodic updates from the airline in regards to the tracking of my luggage until the last note saying that the luggage was handed over to bring to contact me for delivery. From then onwards, I have been trying to reach bring. nobody contacted me anymore, I just received automated messages on my phone saying I could not be reached and the delivery would be rescheduled (although nobody from Bring ever tried to reach me via phone or email). It is the most terrible delivery company I ever had to deal with. I still haven’t got my luggage and I am extremely disappointed by this service and how Arlanda airport can associate with this company. Horrible!

They deserve a negative rating. I have been waiting for my luggage for more than 2 weeks. A week ago they called me to deliver it, the next day they called me again to change the day but they never showed up. Hours trying to contact them by phone but no one answers, I also sent an email, I am still waiting the response... I had to go to the airport to ask for answers. The office is not easy to find. It is hidden in the parking area. The luggage was there all week. It took them a while to find it inside their office. They didn't even try to deliver it.

I called both Menzies Aviation and Bring Express in order to locate my delayed luggage. First I called Menzies. After having been on hold for more than one hour a guy based in Latvia answered my call. He couldn’t tell me where my delayed luggage is because it supposedly had been handed over to the transport company, Bring Sverige. Bring Bagage service at Arlanda airport in Stockholm didn’t answer any calls , they just put people on hold for several hours without giving any information about what number in the queue one might have. Late Sunday Bring confirmed by text message that they would deliver my luggage in the 15th of August, but they never did. Nor did I receive any explanation or any new date. The Latvian guy at Menzies adviced me against going to Bring’s office at Arlanda airport to pick up the luggage myself, because it was unclear where my luggage was stored physically. In the middle of writing this review a guy from Bring baggage service suddenly called me. He wanted to set up a new delivery date for tonight, and I accepted this offer. However, the call suddenly ended without us having finalized the deal. During the call his colleague was speaking loudly to another client and I had a hard time hearing what “my guy” was saying. Suddenly the call ended without us having finalized the deal. This means that for the time being it’s still unclear if my luggage really will be delivered tonight as promised.

This is not a service provider at all and really not trustful. It´s just some company who won a tender to deliver delayed luggage. They save money by convincing the passenger to pick up the luggage herself or himself directly at the airport. First, they are very late. Secondly, they send a text message saying that they could not reach you and therefore your luggage delivery will be rescheduled. Just a big lie to save money. They don´t care if your medicine is in the delayed luggage, if your baby stuff is in there. Their answer is "we understand, but this is the best we can do" - meaning a really bad or non existing service.

The worst experience ever. I've lost my luggage anda they we're supposed to bring It to my place. They came before the settled time and just delivered my luggage back to the airport although they hace told us they would come back the day after at the same hour. Wey don't t have any clothes and I have my prescribed medicine in my luggage. Irresponsable Company. I still don't know what they have done with my luggage.

I would give zero stars if possible -- Bring was supposed to deliver my delayed luggage from Arlanda however they never showed up at the scheduled time. This seems like a pattern based on the other reviews. Emails and calls remain not answered. Items in the luggage are urgent but it is handled so carelessly